This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our” means Lauren Clare Hair Pty Ltd ACN 653 900 095. You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.

What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make.

Why do we collect, hold and use your personal information?

We collect, hold and use your personal information so that we can:

(a)  provide you with products and services, and manage our relationship with you; 

(b)  contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;

(c)  comply with our legal obligations and assist government and law enforcement agencies or regulators.

How do we collect your personal information?

We will collect your personal information directly from you whenever you interact with us.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted by law.

Who do we disclose your personal information to, and why?

We may also disclose your personal information to others where: 

(a)  we are required or authorised by law to do so;

(b)  you may have expressly consented to the disclosure, or your consent may be reasonably inferred from the circumstances; or

(c)  we are otherwise permitted to disclose the information under the Privacy Act.

 If the ownership or control of our business changes, we may transfer your personal information to the new owner. 

Do we use your personal information for marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent adviser or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action that may be available.

Contact details

If you have any questions, comments, requests or concerns, please contact us at:

(02) 9440 8405 | 5/1051 Pacific Hwy, Pymble NSW 2073

Changes to this policy

From time to time, we may change our policy on how we handle personal information or the types of personal information that we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.