Last updated: May 2025

These Terms and Conditions (“Terms”) govern the provision of services by Lauren Clare Hair Pty Ltd ACN: 653 900 095 (referred to as “we”, “us”, or “our”) at our premises and through our booking system. By making a booking and receiving services, you (“you” or “Client”) agree to be bound by these Terms.

1) Definitions – For the purposes of these Terms:

a) “Services” means all hair-related treatments and consultations we provide, including but not limited to cutting, colouring, styling, and treatments.
b) “Client” means any individual who books and/or receives Services from us.
c) “Booking” means any appointment made for the provision of Services.
d) “Gift Card” means a pre-paid voucher issued by us, redeemable for Services.
e) “Premises” means our physical salon location.
f) “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended.

2) Acceptance of Terms

a) These Terms take effect upon your confirmation of a Booking.
b) A hyperlink to these Terms will be provided via SMS at the time your Booking is confirmed.
c) You are deemed to have accepted these Terms by proceeding with your Booking and receiving Services.

3) Eligibility for Services

a) We provide Services to the public generally.
b) We reserve the right to refuse to provide Services in our absolute discretion, including but not limited to the following circumstances:

i) if the Client is a minor and does not have the consent of a responsible adult;
ii) if Services involve colouring over hair extensions;
iii) if, in our professional judgment, the requested Service cannot be safely or comfortably performed.

4) Refusal of Service for Health or Behavioural Reasons

a) We may refuse to provide Services, and ask any person to leave our Premises, where:

i) the Client is visibly unwell, including but not limited to exhibiting symptoms of cold, flu, or other communicable illness;
ii) the Client has head lice or other contagious scalp or skin conditions
iii) the Client is intoxicated, abusive, offensive, or otherwise behaves inappropriately towards staff or other clients.

b) Where refusal of service occurs under this clause, such refusal will be deemed a late cancellation for the purposes of Clause 7, unless we agree otherwise at our discretion.
c) We may also decline to rebook the Client in future where behaviour, hygiene, or communication breaches our policies or creates risk.

5) Stylist Availability and Substitution

a) While Clients may request a specific stylist, stylist availability is not guaranteed.
b) We reserve the right to substitute a stylist at our discretion, and will use reasonable efforts to notify you in advance of any changes.
c) If the preferred stylist is unavailable, we will notify you in advance where possible and you may elect to reschedule.

6) Pricing and Quotations

a) Any price estimate given prior to the provision of Services is indicative only.
b) The final price is determined after Services are completed and must be paid in full immediately thereafter.

7) Cancellations, Rescheduling and No-Shows

a) Cancellations or appointment changes made with less than 48 hours’ notice may incur a cancellation fee of 50% of the estimated Service cost.
b) A no-show (failure to attend your appointment without prior notice) may also incur the same cancellation fee, as solely determined by us.
c) The application or waiver of cancellation fees is at our absolute discretion.
d) You agree to pay any cancellation fees so charged by us.

8) Client Disclosure Obligations

a) You must notify us prior to your appointment of:

i) Any recent history of home colour, bleach, Henna, or other treatments;
ii) any medical conditions or medications that may affect hair health;
iii) any known sensitivities or allergies relevant to hair products or procedures
b) We may modify or refuse Services based on the information provided.

9) Use of Chemicals and Sharp Tools

a) Our Services may involve the use of chemical products, heated appliances, and sharp tools.
b) While we take appropriate precautions, you accept the inherent risks involved, including skin reactions, allergic responses, or unintended outcomes.
c) To the extent permitted by law, we disclaim all liability for such outcomes unless they result from our proven negligence.

10) Satisfaction and Refund Policy

a) We do not offer a general satisfaction guarantee, as results vary based on client-specific hair history and biology.
b) In accordance with the Australian Consumer Law, if the Services are not provided with due care and skill, you may be entitled to a refund or corrective treatment.
c) Dissatisfaction should be reported within 7 days of your appointment for assessment.
d) Remedies offered are at our discretion, unless legally required.
e) Nothing in this Clasue 10 excludes your rights under the Australian Consumer Law.

11) Photographs and Promotional Use

a) With your express consent, we may take photographs or video of your hair post-treatment for promotional purposes (e.g. on social media or in marketing).
b) Consent can be withdrawn at any time by notifying us in writing.

12) Payment Terms

a) Full payment is required immediately upon completion of Services.
b) We do not collect or store credit card details prior to the appointment.

13) Gift Cards

a) Gift Cards may be purchased in-store.
b) Gift Cards are not redeemable for cash, non-refundable, and must be presented upon use.
c) Expiry dates and any restrictions will be stated at the time of purchase.

14) Use of Client Contact Information

a) We collect your contact information to confirm appointments and provide occasional updates regarding operational changes.
b) We may also use your contact details to send promotional material related to our Services in accordance with Australian privacy laws.
c) You will always have the right to opt out of promotional communications.
d) We will abide by all Privacy Laws and our Privacy Policy in storing or using any personal or sensitive information provided by you to us.

15) High-Traffic Environment and Client Safety

a) To the fullest extent permitted by law:

i) You acknowledge and accept that our salon environment includes the use of sharp tools, heated appliances, chemical products, and other materials which may present a risk of personal injury, allergic reaction, property damage, or other unintended outcomes.
ii) You voluntarily assume all risks associated with receiving the Services, including but not limited to hair breakage, scalp irritation, allergic reactions, chemical sensitivity, staining of clothing or personal items, or dissatisfaction with the aesthetic result.

b) Clients must take care to avoid accidents or disruption.
c) To the extent permitted by law, we are not liable for personal injury, loss or damage unless caused by our negligence.

16) Limitation of Liability

a) To the fullest extent permitted by law, we exclude all liability for indirect or consequential loss or damage, including but not limited to loss of income or dissatisfaction with appearance.
b) Where liability cannot be excluded, our liability is limited to the cost of re-performing the Services or issuing a refund.
c) These Terms do not exclude your rights under the Australian Consumer Law.

17) Dispute Resolution

a) Any concerns about the Services must be reported within 7 days of the appointment.
b) We will make reasonable efforts to resolve the matter in good faith.

18) Governing Law

a) These Terms are governed by the laws of the NSW.
b) Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

19) General

a) Entire Agreement – This document constitutes the entire agreement between the parties and supersedes all prior discussions, understandings, or agreements.
b) Severability – If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
c) Force Majeure – We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control.
d) Further Assurances – You agree to do all things and sign all documents reasonably necessary to give effect to these Terms.

20) Contact Us

a) If you have any questions, please contact:
(02) 9440 8405 | 5/1051 Pacific Hwy, Pymble NSW 2073